Frequently Asked Questions

Got questions? We’ve got you covered!

BUTCHERS

Who does the butchering?

Our small farm supports other small businesses in the surrounding areas. We partner with several USDA-certified local butchers. We rotate our business through 3 different small shops in North Texas.

HOLDS

Can you hold my meat order?

No we cannot hold orders. To deliver fresh meat, we leave our farm at 3 a.m. to meet with the butchers at opening for sorting and verification of orders and deliver to you by the morning of delivery.

PAYMENT PROCESSORS

How does payment work?

Payment is made here on the website. Once your payment is made, your order is locked. You will receive confirmation via email.

ORDERS

How do I place an order?

We notify you via email that the next butcher date is set & set the volume available for order. If you want a whole beef you’ll enter ‘4’ as orders are by quarter.

CONTACT

How do I connect with a live person?

We’re a small mom & pop farm. We love people and to talk with and serve them! However, we are very busy so joining our waitlist is preferred. We always look forward to meeting you in person at delivery!

REFUNDS

Cancellations / Freezer Issues / Refunds

Once orders are placed, refunds are not possible** due to our small size and having already closed orders. Our obligations to our butchers require full orders in order to maintain our low prices.

CUSTOM ORDERS

What if I just want one type of cut?

Custom cut specs are available at approx. $20 / lb with a Whole Beef. This does not mean you can order only steaks. Due to body composition, there will always be some hamburger, some steak, and some roasts.*

PROCESS

What if I don’t want a full quarter?

We have many families who split quarters, halves & whole orders of beef. However, we do not split by order for you. It will be up to you and your friends to determine who gets which cuts.